1. Agreement to Terms

Welcome to Pizza R Us. By accessing our website (pizzarus.com), utilizing our online ordering links, placing phone or catering orders, or communicating with us via SMS or Google Business messaging, you agree to be bound by these Terms of Service.

2. Food Orders and Pricing

All menu items, specials, and prices are subject to availability and may change without prior notice. While we strive to ensure our online menus are up to date, prices confirmed at the time of order placement via MealKeyway or phone will govern the transaction.

3. Delivery Policies

Retail delivery is available within our designated local Staten Island delivery radius. For orders outside our standard delivery zone (4 or more miles), delivery is available for large institutional, corporate, and catering orders with a 150 dollar minimum and advance scheduling.

4. SMS and Messaging Terms (Telnyx / Mobile Program)

When you opt into our SMS club or contact us by text message, the following terms apply:

Program Purpose: You will receive order notifications, customer support replies, and occasional exclusive VIP discount offers.
Message Frequency: Promotional messages are limited to periodic broadcasts (no more than 4 per month). Order-related transactional messages occur only when an active order is placed.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
Opt-Out: You may cancel the SMS service at any time by texting STOP in reply to any of our messages. After doing so, you will receive a single confirmation message and no further text messages will be sent.
Help & Support: If you need assistance, reply with the keyword HELP, email us at info@pizzarus.com, or call our restaurant directly at (718) 720-7777.
Carrier Liability: Mobile carriers (including but not limited to T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

5. Google Business Messaging

If you reach out to Pizza R Us via Google Business Chat or automated customer assistance, messages are used solely to answer menu questions, verify operating hours, confirm catering options, or assist with orders. We do not use your chat contact details for unsolicited marketing.

6. Food Allergies and Dietary Information

We take pride in offering 100% Halal certified meats and fresh ingredients. However, please inform our staff directly of any severe food allergies (such as gluten, dairy, or nuts) prior to placing your order. We prepare food in a working commercial kitchen where cross-contact can occur.

7. Cancellations and Refunds

Because each meal is prepared fresh to order, order cancellations must be made promptly by phone at (718) 720-7777 before the food enters preparation. Catering cancellations require at least 24 hours advance notice for full refund of any deposit.

8. Contact Information

For questions or feedback regarding these Terms of Service, please reach out:

Pizza R Us
755 Targee St
Staten Island, NY 10304
Phone: (718) 720-7777
Email: info@pizzarus.com